Client care

Shipping and Delivery

At a glance

United Kingdom

7–9 working days after dispatch, so 10–14 working days in total from your order. Complimentary on orders over £200, otherwise £4.99.

Europe

8–15 working days after dispatch. £14.99.

Rest of world

8–15 working days after dispatch. £23.99.

At L’atelier Cèlane, our pieces are made to order, allowing each piece to be individually prepared for you. Because of this, please allow time for your order to be prepared before it begins its journey to you.

Delivery times vary depending on the piece ordered and your location.

Cardigans & knitwear

Our cardigans and knitwear pieces are made to order and prepared especially for you.

Estimated delivery times are:

United Kingdom: 7–9 working days (10–14 working days in total from your order)
Europe: 8–15 working days
Rest of World: 8–15 working days

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Please note that delivery may take slightly longer during busy periods, collection launches and public holidays.

Fur jackets

Our fur jackets are also made to order, and therefore require additional preparation time before dispatch.

Please allow up to 14 working days for your piece to be prepared and dispatched.

Once your fur jacket is ready, it will be carefully checked, packaged and sent using a tracked delivery service.

Following dispatch, estimated delivery times are:

United Kingdom: 7–9 working days
Europe: 8–15 working days
Rest of World: 8–15 working days

These delivery estimates begin once your fur jacket has been prepared and dispatched.

Tracking your order

Once your order has been dispatched, you will receive an email containing your tracking information so you can follow its journey to you.

Customs & import duties

International orders may be subject to customs duties, import taxes or other charges determined by the destination country. Any applicable charges are the responsibility of the customer.

Customs processing may occasionally result in additional delivery time.

Delivery delays

While we always aim to deliver within the estimated timeframe, delays outside of our control can occasionally occur, including courier disruptions, customs processing, adverse weather and public holidays.

We appreciate your patience and understanding.

Need help?

For any questions regarding your order, delivery or tracking, please contact our customer care team at:

info@lateliercelane.com

We’ll be happy to assist you.